Renting guidance for tenants

We've gathered lots of useful guidance about deposit protection and more to help you get the most out of your tenancy

We're more than just a deposit protection provider, which is why we’re always trying to make things easier for you. Here's some useful resources to help you with your tenancy and more.


Where’s my deposit?

Not sure if your deposit is protected with us? Follow our guide to help you find your deposit.


The Statutory Declaration process

If you can’t get in touch with your landlord or letting agent when starting the deposit repayment process, you may need to use the Statutory Declaration process.


Don't know what a term means? 

Check out our glossary, which contains definitions of many of the deposit protection related terms you may come across.

Read our glossary.


Protect yourself from fraud

Fraudsters are always trying to catch unwary tenants and over the years we’ve uncovered a number of different scams to part tenants from their cash.

Find out the steps you can take to avoid fraud.


Top tips

We’ve produced a number of easy to use guides to help letting agents, landlords and tenants with their tenancies. They’re full of good advice that can help you throughout your tenancy.

Read our Top Tips guides.


"How to rent" checklist

The government have produced a checklist called "How to rent". It's full of guidance they've prepared to help tenants get the most out of renting.

"How to rent" checklist.


Managing your finances

As the cost of living continues to rise, it can seem difficult to balance the books. We’ve teamed up with the government’s Money Advice Service to bring you tools and advice to help you manage your finances.


Other services providing help for tenants

A number of services provide help to tenants on a broad range of tenancy matters. If you’re a tenant with a query about renting, the following services may be able to help:

Citizens Advice Bureau


Justice for tenants



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