I want to know more about disputes

We’re here to help you through the dispute resolution process

Helping you understand dispute resolution

For over 98% of tenancies, letting agents, landlords and tenants agree how the deposit should be divided between them and the repayment process runs smoothly. Unfortunately, for a small number of cases they can’t agree. Don’t worry! Our free Dispute Resolution Service is here to help. Disputes may seem daunting, but we’ll tell you everything you need to know to help you through it.



Disputes explained


You disagree with your landlord or letting agent's claim

Everything you need to about how the dispute resolution process works. From how it works to how long it takes, here’s what you need to know.

Disputes - what you need to know


I’m preparing for a dispute – what should I do?

Give your claim a better chance with good evidence” to “Give yourself a better chance of retaining your deposit by following our guidance. Learn what makes good evidence and why you should provide it.

Making your dispute evidence stronger


The adjudication

Find out how an adjudicator reviews a dispute. Learn how they come to a decision and decide on the value of any award.

Learn about the adjudication process


Could you "Be the adjudicator"?

Put yourself in the adjudicator’s seat and see if your decisions match theirs. We’ve created a library of interactive case studies based on real disputes. Test your skills to see if you could “Be the adjudicator”.

Learn about disputes with our interactive case studies


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