I'd like to know more about disputes

We're here to help you resolve disputes quickly and fairly

Taking the pain out of deposit disputes

For over 98% of tenancies, letting agents, landlords and tenants agree how the deposit should be divided between them and the repayment process runs smoothly. Unfortunately, for a small number of cases they can’t agree. Don’t worry! Our free Dispute Resolution Service is there to help.


The Dispute Resolution Process explained


An introduction to dispute resolution

Everything you need to know about how the dispute resolution process works. From how it works to how long it takes, here’s what you need to know.

Disputes - what you need to know


I’m preparing for a dispute – what should I do?

Disputes often fail because a vital piece of evidence is missing, or our procedures haven’t been followed. Follow our guidance on how to submit your evidence to give your claim the best chance.

Preparing for a dispute


Gathering your dispute evidence

Gathering evidence starts at the beginning of the tenancy and continues throughout the lifecycle of the tenancy. Follow our guidance to give your disputes a greater chance of success, or better still avoid them altogether.

Gathering your dispute evidence


What makes good evidence?

Make your claim stronger by learning what you can and can’t claim for and what makes good evidence.

What makes good evidence?


The adjudication

Find out how an adjudicator reviews a dispute. Learn how they come to a decision and decide on the value of any reward.

Learn about the adjudication process


Could you "Be the adjudicator"?

Put yourself in the adjudicator's seat and see if your decision matches theirs. Our interactive case studies are based on real disputes. Test your skills now.

Case Studies